I’m a freelance UX specialist that specializes in SaaS, so don’t worry—I’m not trying to pitch you anything. However, I’m curious about how essential UX is to founders.
Successful businesspeople and start-up owners like Steve Jobs and Sam Altman have frequently emphasized that they follow technology to meet user demands and that it’s preferable to have a small number of ardent fans of their product than a large number of mediocre users. This begs the questions of how much UX is included into the creation of your products and what kinds of jobs you would assign to a third-party UX designer.
In my opinion, UX can come last if a challenging enough problem is resolved.
I agree that when a user needs your solution badly, they will put up with a worse user experience. However, you still want to make sure that customers can utilize the product with ease and quickly discover all the information they require. Statistically speaking, though, if your user experience is subpar, over 88% of users will stop visiting your website or solution, costing you a lot of prospective clients even though you are addressing a significant issue.
I believe that the days of poorly designed products that don’t give a damn about user flows or feedback are long gone. I and UX are crucial. Nevertheless, due to the founders’ limited financial resources, they are rarely given priority in the initial iterations.
If I had access to contemporary development tools and could draw inspiration from already-existing SaaS, I wouldn’t have prioritized UX in the early going. Only then can UX start to genuinely impact business.
I always remind myself that Amazon has no trouble hiring the top UX/UI designers and developers worldwide. Nevertheless, they keep using their tacky UX because it works.
Although ux cannot be standardized due to the unique nature of each SaaS product, user group, and usage scenario, this presents a fantastic opportunity.
With the intention of selling as many things as possible, Amazon’s user experience is flawless for its target market, and I’m sure some excellent UX designers are responsible. My needs as a consumer are fully satisfied because products that are recommended to me are customized to meet my wants, I can purchase them with a few clicks, and the next day I receive them at home. User experience (UX) is the satisfaction of user demands rather than the look of a page.
Completely concur! UX is crucial to the success of SaaS. It significantly distinguishes between products that consumers adore and those they abandon. There’s a reason why leaders such as Steve Jobs and Sam Altman stress the importance of user demands.
SaaS Elite Academy proved to be an excellent tool for acquiring further knowledge on this topic. Engaging a third-party UX designer can assist identify details that the team might overlook.