I’m currently building an API SaaS product and would love to learn from those of you already in the space!
Do you have a dedicated integration team? If so, what challenges do you encounter when customers are trying to integrate with your product?
Yep, as a running API SaaS company, we’ve got a whole team dedicated to making sure our API integrates smoothly with our customers’ apps.
Even though we work hard to keep things running smoothly, there are some common bumps along the way:
Technical Issues: Sometimes customers hit snags like authentication problems, rate limits, or mismatched API versions.
Documentation Problems: If our docs aren’t clear or are missing info, it can cause confusion and slow things down.
Customization Requests: Customers often need custom tweaks or integrations that go beyond what we usually offer.
Make sure your API is user-friendly and comes with clear, thorough documentation also ,Design the API to handle growing traffic and increased usage.